Return policy

Seller: business name: OWG Partner sro.

                        Adress: John Jonáša 2778/8, 905 01 Senica, Slovakia republic

Company ID: 55729410 Tax ID: 2122072029 VAT ID: SK 2122072029

                        registration in the Commercial Register district court Trnava: Section: Ltd., Insert number: 54970/T

1. This complaint order adjusts way and place complaints, procedure at solutions complaints and how execution warranty repairs. It concerns with goods and services which seller sold consumers. When complaints with proceeds in accordance with this complaint in order, by the way compliance legal provisions and rights consumers.
2. Complaints with the equip during opening times through internet trade, through which was goods purchased:

name and contact address shop: www.hattny.com , Jána Jonáša 2778/8, 905 01 Senica, Slovakia republic

complaints handled by: (name, position, phone number): Ing.  Vladimír Dvořák, Managing Director, +421 918 011 774

3. To make a complaint, you need always to submit proof of purchase goods or provision services (invoice, cash register) block). Types complaints and their equipment:
4. a) warranty complaint

             Seller provides on product guarantee in the sense of Business of the Code. Warranty time will begin to flow by day takeover product customers. Complaint within ​guarantees need to apply at the latest on the last day warranty times.

            Warranty complaint with will equip according to options immediately (in case justification), either in exchange goods for flawless, or by providing spare, flawless services. If exchange not possible, seller​ will ensure warranty repair within 30 days, or​ if that is not possible, he will take defective product back and returns purchase price.

            Warranty complaint it is not possible apply if​ defect of the goods was caused inappropriate treatment, or by using on other purpose, or for others conditions, such as with has.

1. b) complaint error in quantity, type, quality, price, etc.​

            Person equipping complaints immediately finds out eligibility complaints and will remove shortcomings.

4. About each complaint with will make complaint letter in duplicate, from which one copy gets consumer, original with will establish. Complaints leaves with they number ascending, and each complaint with writes in the book records complaints. In the event that complaint with failed, or was not equipped immediately, the complaint letter writes triple - second copy with will advance to the leader employee - Ing. Vladimír Dvořák
5. If complaint was not equipped immediately, seller in writing will announce to the consumer way equipment complaints, no later than 30 days from applications complaints.

In Senica, on January 1, 2025